How long does it take for products to ship?
Items that are in stock generally ship within 2 to 4 days depending on credit approval. Non-stock items generally ship in 3 to 4 weeks. Custom items with special finishes and sizes can take 4 to 8 weeks. Transit can take up to 7 days. Please note that during the summer these times will be increased due to a large volume of shipments for the next school year. We work closely with you so you know when your products will arrive.
How much will shipping cost?
Items shipped by UPS or USPS will be charged standard rates calculated in your shopping cart. Large items are shipped by truck (contiguous 48 United States only). The minimum freight charge is $95.00. Certain Items may be marked for Free Shipping. This does not include extra fees such as lift gate service, inside delivery, limited access etc. please see freight policy below.
Smaller items that are 3' x 4' and smaller and less than 150 lbs. will be shipped by UPS or USPS. Items larger than 3' x 4' will be shipped by truck. INSPECT ALL SHIPMENTS CAREFULLY FOR FREIGHT DAMAGE. See freight policy below.
Order must be refused or notated with ‘Product Damaged’ in order to receive a No Charge Replacement. Do not notate ‘Box Damaged,’ as this will not be accepted as a claim by the freight company.
Concealed Damage is not a valid claim. Packaging must be opened and product inspected before signing the delivery receipt. If product is damaged, do not sign the delivery receipt until the damage has been notated on the receipt.
In order to protect you and A to Z Stores from freight losses and damages, we ask that you thoroughly review this freight policy and comply with all procedures outlined below.
Once the delivery has been signed for, all materials solely belong to the customer. DO NOT SIGN WITHOUT INSPECTING THOROUGHLY.
The customer is responsible for all accessorial charges, which consist of, but are not limited to, lift-gate, inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. It is the customer's responsibility to notify A to Z Stores of any special routing, delivery instructions, or accessorial fees at the time of the order so the bill can be adjusted accordingly. A to Z Stores will not be responsible for special routing or delivery instructions not paid for at the time of the order.
The customer is responsible for moving items into the buildings. By law, the driver is only required to bring the product to the back of the truck or tailgate. They are not responsible for bringing the product in the building. The customer will need to provide assistance in removing product from the truck unless other arrangements are made in advance. This is a standard throughout the shipping industry. If the customer accepts an offer of any accessorial charges, including but not limited to inside delivery or lift-gate services from the freight company.
It is the customer's responsibility to reimburse A to Z Stores for the accessorial charges.
Steps to take at time of delivery:
1. Verify Count: Has the entire order been delivered? If any shortage is discovered, note exactly how many cartons are short on the carrier's delivery receipt and have the driver note the shortage on your copy.
2. Carefully Inspect Each Item: Thoroughly examine each item for damage. Open cartons and remove packaging to inspect the products.
3. Refuse Damaged Goods: You must refuse all damaged products. If only part of the delivery is damaged, only refuse those items. Note the refusal on the delivery receipt and on your copy. Immediately contact A to Z Stores at 1-888-767-7006 to report damage so items can be replaced.
A to Z Stores is not responsible for replacing undocumented damaged materials, nor for the removal and disposal of damaged items and packaging.
Standard items may be returned within 10 days of for a full price refund, minus freight cost, plus 25% restocking fee. It is the customer’s responsibility to pay for and arrange freight pick up and return to the freight origin.
Products that are made to order cannot be returned.
A to Z Stores unconditionally supports all our products' and manufacturers' guarantees. To receive specific information about product warranties and guarantees, contact A to Z Stores at 1-888-767-7006.